Returns

The seller for customers in Europe is DDTuning Int. OÜ (registry code 17605210, Jõe tn 3-304, 10151 Tallinn, Estonia). The company accepts return requests, handles complaints and refunds payments. The full terms are set out in the public offer.

Right of withdrawal: 14 days

You can withdraw from the purchase within 14 days of receiving the goods, without giving any reason. If the goods of one order arrive in several parcels, the 14 days are counted from the day you receive the last parcel. It is enough to send us your withdrawal statement before this period expires.

How to return an item

1. Write to us at [email protected] with the subject "Return: order No. [number]" and state the order number, your name, phone number and the items you are returning. The model withdrawal form is in the public offer, but using it is not obligatory.
2. We reply with the return address and confirm the next steps.
3. Send the goods back no later than 14 days after your withdrawal statement and send us the tracking number of the return parcel.

Condition of the returned goods

• Please return the goods complete, with all accessories, and pack them securely for transport, preferably in the original packaging placed inside a shipping box.
• You may check the goods as you would in a shop. If the goods have been handled beyond that (for example, they show traces of installation), we may reduce the refund by the resulting loss in value or agree with you on compensation instead.

Return shipping costs

• If you withdraw from the purchase, you bear the direct cost of returning the goods. For bulky goods (body kits, side steps, roof racks) this cost can be significant; we will give you an estimate on request.
• If the goods are defective, damaged or not what you ordered, the return costs are borne by the seller.

Refund

• We refund the price of the goods and the standard delivery cost no later than 14 days after receiving your withdrawal statement.
• We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.
• The refund is made using the same payment method you used, unless we agree otherwise; you are not charged any fees for it.
• If you refuse to accept the parcel on delivery (for example, because of import duties), this is treated as withdrawal from the purchase: we refund the payment minus the direct cost of returning the parcel to us.

Goods damaged in transit

We recommend inspecting the parcel on delivery and, if the packaging or goods are visibly damaged, recording this with the carrier and taking photos. Please contact us as soon as possible in any case. This recommendation does not limit your statutory rights: you can make a claim even after accepting the parcel.

Legal guarantee (2 years)

• The seller is liable for any lack of conformity of the goods that becomes apparent within two years of delivery.
• You are entitled to repair or replacement of the goods; if this is impossible or is not carried out within a reasonable time, to a price reduction or to terminate the contract.
• Please notify us within two months of discovering the defect and attach a description and photos.
• The legal guarantee does not cover damage caused by installation contrary to the instructions, mechanical damage after delivery, normal wear and tear or use for purposes other than intended.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for reasons of health protection or hygiene once unsealed after delivery. The legal guarantee applies to these goods in full.

Return email template

Subject: Return: order No. [number] Hello, I withdraw from the purchase of the following goods: Order number: [number] Items: [names] Received on: [date] Name: [your name] Phone: [number] Thank you!