Payment & Delivery

We do not ship goods to the aggressor states Russia and Belarus and do not work with citizens of these countries.

For customers in Europe and other countries outside Ukraine, the seller is DDTuning Int. OÜ (registry code 17605210, Estonia). You pay this company, and it sends you the order confirmation and the payment document.

Warehouses and delivery

We ship from our warehouses in Romania, Ukraine, China and Turkey. Which warehouse is used depends on the product; the manager will tell you when confirming the order.

Parcels are delivered by international transport and courier companies (DHL, Nova Post and others) and by private carriers. The manager confirms the delivery cost together with the order, and it is included in the amount you pay.

Payment

Choose the method that suits you best:

Card payment online via Stripe. You pay on Stripe's secure payment page; your card details are entered there, not on our website. You receive the payment link when placing the order or from the manager.
Bank transfer to the official account of DDTuning Int. OÜ. The manager issues an invoice for your order plus delivery. This is a good option if paying through Stripe is inconvenient or unavailable for you.
Payoneer. The manager sends you the payment details or a payment request.

Orders are shipped only after full payment.

Customs duties and taxes

Customs duties, import VAT and other import charges are not included in the price of the goods or delivery and are paid by the recipient. Whether they apply depends on your country and on the warehouse the parcel is shipped from. In EU countries, such charges may arise mainly when the goods are shipped from outside the EU (from our warehouses in Ukraine, China or Turkey). We recommend checking the rules with your local customs office before ordering.

Delivery times

Delivery takes 5 to 30 days, depending on the region:

Europe: 7–10 days;
America, Australia, Africa and islands: 20–30 days.

The exact time depends on the warehouse, the carrier and customs clearance.

Returns

You have 14 days to withdraw from the purchase. If the item shows signs of installation or use, has damage caused by the buyer or is incomplete, a return is still possible, but the refund is reduced by the loss in value; alternatively, compensation can be agreed. If the item is defective or does not match the order, the seller bears the costs.

Full details are in the return policy and the terms of sale.

Payment and delivery worldwide and to the UK — frequently asked questions

No, we are not a marketplace or an intermediary between you and other sellers. We sell our products ourselves. For customers outside Ukraine the seller is DDTuning Int. OÜ, registry code 17605210, Estonia: you pay this company, and it sends you the order confirmation and the payment document.

By card online via Stripe on Stripe's secure payment page (your card details are entered there, not on our website), by bank transfer to the account of DDTuning Int. OÜ against an invoice for the order and delivery, or via Payoneer — the manager sends you the details or a payment request. Cash on delivery is not available.

We ship only after full payment, from the warehouse that holds your item: Romania, Ukraine, China or Turkey. Delivery to the UK and the rest of Europe usually takes 7–10 days; to America, Australia, Africa and islands 20–30 days. The exact time depends on the warehouse, the carrier and customs clearance.

Customs duty, import VAT and other import charges are not included in the price of the goods or delivery and are paid by the recipient. The UK is not in the EU, so such charges may apply to shipments from any of our warehouses. Please check with UK customs (HMRC) what applies to your order.

Import charges are paid by the recipient and are not included in the price. Whether they apply depends on your country and the warehouse the item ships from. In EU countries they mainly arise when goods come from outside the EU (Ukraine, China, Turkey); goods from our Romanian warehouse travel within the EU. Check the rules with your local customs office.

On dd-tuning.com prices are shown in US dollars, on dd-tuning.co.uk in pounds sterling. The exact amount to pay, including delivery, is confirmed by the manager in your invoice.

We use international carriers and courier services (DHL, Nova Post and others) as well as private carriers. Most of our parcels to the UK go with Nova Post; for other countries, most often Nova Post as well. The manager confirms the delivery cost with your order, and it is included in the amount you pay.

Yes, you have 14 days to withdraw from the purchase. If the item shows signs of installation or use, damage caused by the buyer or an incomplete set, a return is possible but the refund is reduced by the loss in value, or we agree on compensation. If the item is faulty or not what you ordered, the seller covers the costs. See our return policy for details.

No. We do not deliver to Russia or Belarus and do not work with citizens of these countries.

How to order with delivery to the UK or anywhere in the world

Choose the part and check fitment Find the item for your car by make, model and year, and check that it fits your vehicle. If in doubt, ask the manager before ordering.

Place your order Add the item to the cart and enter your contact details and the full delivery address — in the UK or your country.

Wait for confirmation from the manager The manager confirms availability and the warehouse the item ships from, as well as the delivery cost and time. The delivery cost is included in the amount to pay.

Pay for the order Pay by card via Stripe, by bank transfer to DDTuning Int. OÜ against the invoice, or via Payoneer. You receive the payment link or details when ordering or from the manager.

Shipping and tracking We ship only after full payment and send you the tracking details for your parcel.

Receive your parcel Check the parcel on delivery. Customs duty, import VAT and other import charges, if any, are paid by the recipient.