Offer contract

PUBLIC OFFER
General terms and conditions of sale and delivery of goods

Effective from 25 September 2026.

1. General provisions

1.1. These terms and conditions (the "Terms") govern the sale of goods ordered via this website (the "Website").

1.2. Seller: DDTuning Int. OÜ, registry code 17605210, Jõe tn 3-304, Kesklinna linnaosa, 10151 Tallinn, Harju maakond, Estonia (the "Seller"). The Seller's contact details are given in the Contacts section of the Website.

1.3. Buyer: a natural person acting for purposes outside their trade, business or profession (a "Consumer"), or a legal person or entrepreneur (a "Business Buyer"). Provisions that refer to Consumers do not apply to Business Buyers.

1.4. The product information on the Website is an invitation to place an order. The contract of sale is concluded when the Seller sends the Buyer an order confirmation (by e-mail or messenger).

1.5. The contract is concluded in the language of the Website. These Terms are available on the Website at any time and can be saved or printed.

2. Goods and prices

2.1. The main characteristics of the goods are stated on the product page. Images are for illustration and may differ slightly from the actual product.

2.2. Prices are stated in the currency of the Website. Delivery costs are shown separately and are confirmed in the invoice before payment.

2.3. Goods may be shipped from warehouses outside the European Union (Ukraine, China, Turkey). In that case import VAT, customs duties and customs clearance fees may be charged in the country of destination; unless the invoice expressly states otherwise, they are paid by the Buyer upon delivery.

2.4. If after the order it turns out that the goods are unavailable or the price was clearly stated in error, the Seller informs the Buyer. The Buyer may accept the updated terms or cancel the order; any amount already paid is refunded in full.

3. Placing an order

3.1. An order can be placed via the cart on the Website, by phone, by messenger or by e-mail. The Buyer provides their name, delivery address, phone number and e-mail; a Business Buyer also provides company details and, if available, a VAT number.

3.2. The Seller checks availability and compatibility and sends the Buyer the order confirmation and the invoice.

3.3. The Buyer is responsible for the accuracy of the data provided.

4. Payment

4.1. Payment methods: bank transfer to the account of DDTuning Int. OÜ according to the invoice; Payoneer; Hutko (the Seller sends a payment link).

4.2. Orders are shipped after full payment. If the invoice is not paid within the term stated in it, the order may be cancelled.

4.3. The Seller sends the Buyer the payment document electronically.

5. Delivery

5.1. Goods are shipped from warehouses in Romania, Ukraine, China or Turkey, or from a partner supplier's warehouse on behalf of the Seller. This does not change the Seller.

5.2. Delivery is carried out by international postal and courier companies and private carriers.

5.3. The indicative delivery time is 5–30 days, to Europe usually 7–10 days. Unless otherwise agreed, the Seller delivers the goods no later than 30 days after full payment. If the Seller fails to do so, the Consumer may set an additional reasonable period and, if the goods are still not delivered, terminate the contract and receive a full refund.

5.4. The risk of loss of or damage to the goods passes to the Consumer when the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the goods. For a Business Buyer the risk passes when the goods are handed over to the carrier.

5.5. We recommend inspecting the parcel on receipt and recording any visible damage with the carrier. This does not limit the Consumer's statutory rights.

6. Right of withdrawal (Consumers)

6.1. The Consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the goods; if several goods of one order are delivered separately, after the day of receiving the last of them.

6.2. To exercise the right of withdrawal, the Consumer informs the Seller of the decision by an unequivocal statement (e-mail or message using the contact details on the Website). The Consumer may use the model withdrawal form below, but it is not obligatory. It is sufficient to send the statement before the withdrawal period expires.

6.3. The Seller reimburses all payments received from the Consumer, including the costs of delivery (except supplementary costs resulting from choosing a type of delivery other than the least expensive standard delivery offered), without undue delay and no later than 14 days from the day on which the Seller is informed of the withdrawal. The reimbursement is made using the same means of payment as the initial transaction, unless expressly agreed otherwise, and free of charge. The Seller may withhold the reimbursement until the goods have been received back or the Consumer has supplied evidence of having sent them back, whichever is earlier.

6.4. The Consumer sends back the goods without undue delay and no later than 14 days from the day of informing the Seller of the withdrawal, to the return address that the Seller provides in reply to the withdrawal statement. The Consumer bears the direct cost of returning the goods. For bulky goods (for example body kits, side steps, roof racks) this cost can be significant; the Seller will provide an estimate on request.

6.5. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (for example traces of installation).

6.6. The right of withdrawal does not apply to goods made to the Consumer's specifications or clearly personalised, and to sealed goods that are not suitable for return for reasons of health protection or hygiene once unsealed after delivery.

6.7. Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: DDTuning Int. OÜ, Jõe tn 3-304, 10151 Tallinn, Estonia (e-mail: see the Contacts section of the Website).
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ______
Ordered on (*) / received on (*): ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______
(*) Delete as appropriate.

7. Conformity of goods and legal guarantee

7.1. The Seller is liable to the Consumer for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery.

7.2. In the event of a lack of conformity, the Consumer is entitled to have the goods brought into conformity by repair or replacement, or, if this is impossible, disproportionate or not carried out within a reasonable time, to a proportionate price reduction or to terminate the contract.

7.3. We ask the Consumer to notify the Seller of a lack of conformity within two months of discovering it, with a description and photos.

7.4. A lack of conformity does not include damage caused by installation contrary to the instructions, mechanical damage after delivery, normal wear and tear, or use of the goods for purposes other than intended.

7.5. A manufacturer's commercial guarantee, where provided, applies in addition to the legal guarantee and does not limit it.

7.6. Section 6 (right of withdrawal) does not apply to Business Buyers. Their claims regarding defects are governed by the applicable law and the order confirmation.

8. Liability

8.1. The Seller is not liable for damage caused by incorrect installation of the goods by the Buyer or third parties, or by use of the goods for purposes other than intended.

8.2. Nothing in these Terms limits liability that cannot be limited under mandatory law, including liability for intent, gross negligence or personal injury.

8.3. The parties are released from liability for failure to perform their obligations caused by force majeure (war, natural disasters, actions of authorities and other circumstances beyond their control). The affected party informs the other party without delay.

9. Personal data

9.1. The controller of personal data is DDTuning Int. OÜ. The Seller processes the Buyer's name, contact details, delivery address, order and payment data to conclude and perform the contract (Article 6(1)(b) GDPR), to comply with legal obligations, including accounting (Article 6(1)(c) GDPR), and on the basis of legitimate interests such as customer service and fraud prevention (Article 6(1)(f) GDPR).

9.2. Data are disclosed only to the extent necessary to carriers, payment service providers (Payoneer, Hutko), partner suppliers who ship goods on behalf of the Seller, and IT service providers. Where goods are shipped from outside the European Economic Area, data are transferred to the extent necessary for the performance of the contract (Article 49(1)(b) GDPR).

9.3. Data are kept for as long as necessary to perform the contract and for the periods required by law (in particular accounting law).

9.4. The Buyer has the right to access, rectification, erasure, restriction of processing, data portability and to object to processing, and the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or with the supervisory authority of their country of residence.

10. Complaints and dispute resolution

10.1. Complaints are sent to the Seller using the contact details on the Website. The Seller replies within 15 days.

10.2. If a dispute cannot be settled by negotiation, the Consumer may turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, ttja.ee), to the consumer protection authority or out-of-court dispute resolution body of their country, or to the European Consumer Centres Network (ECC-Net).

10.3. These Terms and the contract are governed by the law of the Republic of Estonia. This choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. The Consumer may bring an action in the courts of their country of residence; disputes with Business Buyers are resolved by Harju County Court (Harju Maakohus), Estonia.

11. Final provisions

11.1. The Seller may amend these Terms. The version in force at the time the order is placed applies to the order.

11.2. If any provision of these Terms is invalid, the remaining provisions remain in force.

SELLER DETAILS

DDTuning Int. OÜ

Registry code 17605210

Jõe tn 3-304, Kesklinna linnaosa, 10151 Tallinn, Harju maakond, Estonia

Contact details: see the Contacts section of the Website.